Refund policy

NO RETURNS/EXCHANGE POLICY OTHER THAN THE BELOW FOLLOWING EXCEPTION

Our return/exchange policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms:
1. Incase, a wrong product has been dispatched.
2. If there is manufacturing defect on the received product.
3. If the product is received in a damaged condition.
4. For our products which are hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered as a defect. We would urge our patrons to consider the same for such products, the artisans are making each piece individually - the variations add uniqueness to each product.

 

 

If Exceptions are met then ONLY EXCHANGE will be processed within 7 days after receiving the merchandise back at our warehouse post our quality assurance team will check the same.